FAQ

Customer FAQ
Thank you so much for stopping by WLB STYLE! I sincerely love all of my customers and welcome any suggestions for improvement to your customer experience!
Most of the answers to your questions can be found below on our Customer Care Page. If you need further assistance, feel free to contact WLB STYLE via regular mail, phone, or e-mail. Hours of operation are Monday through Friday 10 am to 5 pm Central Standard Time.

I am more than happy to take your order or answer any questions Monday – Friday 10 a.m. through 5 p.m. Central Standard Time. If I’m helping other customers or am away from the phone, please leave a message and I will return your call. You can always shoot me an email at wlbcustomerservice@gmail.com.  I typically respond to all e-mail inquiries within 24-48 hours.

Contact

WLBSTYLE
Phone: (618) 534-5126 
(available 10am – 5pm CST)
Email: wlbcustomerservice@gmail.com

Address:
WLB STYLE - A White Lili Boutique Production


16935 State Highway 37


Grand Chain, IL 62941

FAQ

How are clothes sized?
WLB STYLE sizes run from a Junior Contemporary to a Missy fit. Some styles will run generous and some are true to size. Please note the product descriptions for directions on fit.
For more help, please refer to the following Size Chart:

WLB STYLE Boutique Sizing

How can I place an order?
The quickest way to place an order is through the website. All purchases made on WLB STYLE pass through a secure server so your credit card information is protected. All credit card payments are directly processed through our merchant account provider, Shopify. We never see your credit card information.
If you would rather have someone assist you in your purchase, give me a call Monday - Friday 10 am to 5 pm CST to place your order over the phone. (618) 534-5126

What methods of payment do you accept?
Visa, Discover, Mastercard, American Express, and Paypal. For security reasons, your billing name and address must match that of the credit card used for payment.

Is it safe to place my order online?
WLB STYLE uses a secure server software (SSL) that is the industry standard and among the best software available today for secure e-commerce transactions. All of your personal information, including your name, address, and credit card information is encoded so that it cannot be read as the information travels over the Internet. More than 90% of Fortune 500 companies use SSL security to protect their sensitive information. I never see your credit card information or have any access to your credit card numbers when you place your order online.

My order won't go through. What should I do?
First, make sure you have completed every field at checkout and didn't leave any required information blank.  
For security reasons, your billing address must match exactly what you have on file with your credit card company.  Please review the information carefully and check for typographical errors.  Please note that some types of debit and credit cards do not support address verification and are therefore not accepted by our system.  

If you are still having trouble, feel free to give us a call Monday - Friday 10 am to 5 pm CST and we can take your order over the phone.  

Can I change my order after it has been placed?
Please call or send an e-mail to wlbcustomerservice@gmail.com if you need to change or update an order after it has been placed; please note that I ship very quickly so I cannot promise that I will be able to adjust your order.  Once an order has been shipped, no changes can be made to the order.

Do you charge sales tax?
Yes -  Sales tax is required on purchases made in the state of Illinois.

Do you restock out of stock items?
Occasionally an item you ordered may be out of stock due to a discrepancy with inventory. When this happens, you will receive an e-mail notifying you about the out of stock item and your credit card will be refunded. Don’t worry—we may restock the item in the future and are always getting great new items you’re sure to love!

Sometimes we receive another shipment of dresses or relist a customer return/exchange.  Please send me an email with the heading RESTOCK NOTIFICATION and include in the body of the email the NAME of the item you are interested in. Please also include size.   

SHIPPING

When will my order be shipped?
Most orders are shipped within 1-3 business days of purchase, unless there is a problem with your order or need additional verification. You will automatically receive an e-mail when your order has shipped. A tracking number will be provided to track the status of your shipment.

What shipping methods do you use? How much is shipping?
Standard shipping is FREE on all orders within the United States where the merchandise total is over $75.

For orders under $75, the standard flat rate shipping is $6.Most of our packages are sent out via the United States Postal Service and typically arrive within 3-5 business days.

For expedited shipping within the continental United States, Express shipping is $28 which takes 1-2 business days to arrive after it has been shipped. Please also add 1-2 days for processing.

Unfortunately, WLB STYLE cannot be responsible for lost or stolen packages or packages delayed by the postal service.

Shipping Costs and Methods
Standard Delivery $6
Orders Over $75 (standard delivery) Free Shipping!
Express Shipping (1-2 days processing + 1-2 business days ship time)$27

Please note: Free shipping over $75 is available within the United States on orders in which the merchandise exceeds $75.

Refused or Undeliverable Packages
Please provide an accurate, working address to ship your merchandise to. Please remember to include your apartment number, floor number, or any other information that is necessary to ensure that the carrier can successfully deliver your package. Refused or undeliverable packages may be subject to return shipping costs. If you request a package be re-shipped in the case that was returned to us as undeliverable, additional shipping costs are your responsibility.

Do you ship internationally? What are my international shipping options?
WLB STYLE will be shipping internationally within the next 6 months. Please sign up for emails HERE for notifications of this launch.


RETURNS & EXCHANGES


What is your return policy?
I take pride in the quality of the merchandise selected and sold through WLB STYLE, and I want you to be happy about your order. WLB STYLE offers a no-hassle refund on returns received within 14 days of the original invoice date. You will receive a refund to the original payment method used when placing your order.  It will take approximately 5-10 business days to process your refund once it is received. If you would like to make a return, please ensure that your return meets the following criteria:

-Returns and exchanges are accepted on items received within 14 days of the original ship date. Returns and exchanges are accepted on items that are in original condition with any original tags, and have not been altered, worn, washed, or damaged. Shipping charges are nonrefundable.

-A 30% restocking fee may be charged if the item(s) returned are not returned within 30 days.  Please do not ship items back to WLB STYLE after 45 days from the original invoice date as WLB STYLE is unable to process any refunds or exchanges within our system after 45 days have passed.   Your refund will not be processed and WLB STYLE will not pay to ship it back to you.

-If you have received the wrong item or a defective item, please send an e-mail to wlbcustomerservice@gmail.com within 3-5 business days after receiving your order so that we can assist you.

-Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.

-Shoes must be returned in their original and undamaged box. Shoes returned with postage stickers on the original shoebox are unsalable and will be considered damaged and ineligible for return. Please place the shoebox inside of a larger packing box to return them to us. 

-Unfortunately, no returns will be accepted on sale items, earrings, undergarments, hosiery, or gift cards.

All returned items will be inspected thoroughly and items returned having been worn or with stains on them cannot be accepted. Please be careful when trying on your pieces. The customer is responsible for any return shipping costs incurred for items shipped to back worn, altered, stained, or damaged.
Please remember to include your return form, so that you can be easily identified as the customer return contact credit you accordingly.

Shipping costs are nonrefundable, except in cases where an error made by WLB STYLE has been made. If you have received the wrong item, please notify us by e-mailing wlbcustomerservice@gmail.com so that the correct item can be shipped to you.

No pre-paid return labels are provided.  The customer is responsible for all shipping costs.  Please ship your return via UPS, FedEx, or USPS. Please consider purchasing tracking and/or delivery confirmation as refunds can only be issued on merchandise delivered back to WLB STYLE. 

Exchanges
Currently, exchanges can be made on the same item in a different size. If that item is available in multiple color ways, you may switch your original color to another color of the same style.  If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, your item will ship out at no cost.  If it is no longer in stock in your size, the item will be considered a return and you will receive a refund accordingly. By purchasing from WLB STYLE, you accept these terms and conditions.


Q. How do I make a return?
A. After reading our Return Policy above and ensuring that your items are eligible for return, simply fill out the return form included in your shipment and place it along with the items in a securely sealed shipping box.
Mail it to:
WLB STYLE - Returns
16935 State Highway 37
Grand Chain, IL 62941
Please note: The customer is responsible for return shipping costs.
***Remember to ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. WLB STYLE cannot be responsible for lost or damaged items being returned to us.***

Privacy Policy
Thank you for shopping at WLB STYLE. In order to tell you about our latest products, specials, and other news your email address will be required. To fulfill your order, WLB STYLE needs your address, phone and credit card information. Please remember that WLB STYLE is committed to ensuring the privacy and security of your transactions. Your personal data will be treated with the highest standards of security and confidentiality. Your personal information will not be shared with any third party without your consent. If at any time you would like to opt out of our e-mail list, you may choose to unsubscribe.
Secure Shopping

Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone.

Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. WLB STYLE will NEVER request for personal credit card information via email. In cases such as these, a personal phone call will be placed to the customer in order to process or rectify an order.

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